How to cancel Xbox Game Pass

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not Xbox Game Pass directly.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel Xbox Game Pass, step by step

1. Go to account.microsoft.com/services and sign in with your Xbox Microsoft account.
2. Find your Xbox Game Pass subscription (Core / Standard / Ultimate) and click 'Manage'.
3. Click 'Cancel subscription'.
4. Review the summary and click 'Confirm cancellation'.
5. On console: Xbox button > Profile > Settings > Account > Subscriptions. You keep access until the paid period ends.

Ways to cancel

By phone

1-800-469-9269

Online

account.microsoft.com

Notice, fees & cooling-off

Notice period

Cancel any time before renewal; access continues to the end of the paid period. 'Turn on recurring billing' showing means auto-renew is already off.

Early-exit charge

None. US: generally no refund for unused time - miss the renewal date by a day and you're charged the full month. Some regions (UK, EU, Quebec, etc.) get a prorated refund by law; a 14-day refund window may apply to a new purchase/renewal. Prepaid-code time is non-refundable.