How to cancel Virgin Media

Before you cancel

• You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Always get your cancellation confirmed in writing and keep it, and return any equipment on time to avoid charges.

How to cancel Virgin Media, step by step

1. Check your contract end date in your Virgin Media account (to know if early-disconnection fees apply).
2. There's no self-serve online cancel button, call 0345 454 1111 (or 150 from a Virgin landline).
3. Or use Live Chat, or write to Virgin Media, Sunderland, SR43 4AA.
4. Give 30 days' notice, this applies whether you're in or out of contract.
5. Ask for written confirmation of your cancellation date.

Ways to cancel

By phone

0345 454 1111

Online

virginmedia.com

By post

Virgin Media, Sunderland, SR43 4AA (or Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, NG2 3GG)

Notice, fees & cooling-off

Notice period

30 days' notice required (can give up to 60). 14-day cooling-off period on new contracts (fee-free). No notice needed if switching provider via One Touch Switch.

Early-exit charge

Early Disconnection Fee if you leave within the minimum term - roughly the monthly price of remaining services x months left, and it's VAT-charged and notoriously steep. Note: the 30-day notice fee applies even when out of contract. Return equipment within ~30 days or face non-return fees. Fee may be credited if you move outside Virgin's network area.

Cooling-off

14 days from the start of a new contract taken online, by phone, email or in-home