How to cancel Verizon

Before you cancel

• You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Always get your cancellation confirmed in writing and keep it.

How to cancel Verizon, step by step

1. Pay off any device-payment balance first, it's charged in full on your final bill if you don't.
2. Sign in to My Verizon and choose 'Chat with us', type 'Cancel', and follow the prompts (or ask for a live agent).
3. Or call Verizon Customer Service on 1-800-922-0204.
4. You'll need the account owner's name, phone number, and account PIN (or last 4 of SSN).
5. Cancellation takes effect on the last day of the current billing period.

Ways to cancel

By phone

1-800-922-0204

Online

verizon.com

Notice, fees & cooling-off

Notice period

No advance notice; cancellation takes effect on the last day of the current billing cycle (no proration), so disconnect near cycle-end. You can cancel a scheduled disconnect until the day before.

Early-exit charge

Modern month-to-month plans have no ETF. But any remaining device-payment balance is billed in full on the final bill, and device-promo/BOGO bill credits stop immediately. Fios contracts carry a prorated ETF up to $350 (falls ~$15/mo); unreturned equipment fees apply.