How to cancel Three

Before you cancel

• You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Always get your cancellation confirmed in writing and keep it.

How to cancel Three, step by step

1. Decide if you're keeping your number. To keep it, request a PAC (text PAC and your date of birth as DDMMYY to 65075).
2. To leave without keeping your number, request a STAC (text STAC and your date of birth as DDMMYY to 75075).
3. Give the PAC or STAC to your new provider and they complete the switch, no 30 days' notice applies when you use one (out of contract).
4. If you're not switching, ask Three to end your contract: call 0333 338 1082, use Live Chat, My3 (Manage your plan > Leave Three) or the Three app (Account > Help > Leave Three), 30 days' notice applies.
5. Check your minimum term, an early termination fee applies if you're still in it.
6. Ask for written confirmation.

Ways to cancel

By phone

0333 338 1082

Online

three.co.uk

Notice, fees & cooling-off

Notice period

30-day notice for a standard cancellation (billed for that period); none when porting out via PAC/STAC (ends when the new network activates). 14-day cooling-off on new contracts.

Early-exit charge

Early Termination Charge if you leave within the minimum term = ~97% of the remaining monthly airtime charges. Any outstanding device-plan balance must still be paid in full separately.