How to cancel Squarespace

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel Squarespace, step by step

1. Log in and open the Billing panel (account.squarespace.com/settings/billing).
2. Under 'Subscriptions', click the website subscription you want to cancel.
3. Click 'Cancel subscription'.
4. Review the details and, on an annual plan in the refund window, choose 'Retain Access' or 'Get Refund Immediately'.
5. Pick a cancellation reason from the dropdown, then click 'Continue' and 'Cancel subscription' to confirm.
6. A monthly plan deactivates at the end of the current billing cycle.

Ways to cancel

Online

account.squarespace.com

Notice, fees & cooling-off

Notice period

Monthly: cancellation takes effect at end of billing cycle. Annual: renewal-reminder email sent 15 days before renewal.

Early-exit charge

None. Full refund on ANNUAL website plans only if cancelled within 14 days of purchase (minus $20 if a free domain was claimed). Monthly plans and all renewals: no refund. Domains refundable only ~5 days. Site content deleted ~30 days after cancel - export first.