How to cancel Sky

Before you cancel

• You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Always get your cancellation confirmed in writing and keep it, and return any equipment on time to avoid charges.

How to cancel Sky, step by step

1. Sign in to your Sky account first to check your minimum term and any early-termination charges.
2. Go to the cancellation page on sky.com and use 'Message Us' (live chat), or call Sky, there's no one-click online cancel.
3. Alternatively write to Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.
4. Give the required notice: 14 days for Sky Broadband, 31 days for Sky TV. Service continues and is billed through the notice period.
5. Get proof of posting for any returned kit and keep written confirmation of your cancellation date.

Ways to cancel

By phone

0333 759 2402

Online

sky.com

By post

Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD

Notice, fees & cooling-off

Notice period

14 days for Sky Broadband, 31 days for Sky TV (cannot end before your minimum term)

Early-exit charge

Cancelling in-contract after the cooling-off period triggers early-termination charges, roughly what you'd have paid over the remaining months of your minimum term.

Cooling-off

Broadband: 14 days from the later of router delivery, activation or receiving the terms. Sky TV offers a longer enhanced cooling-off window. Cancel within it for free with no reason.