How to cancel Peloton

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not Peloton directly.
• Always get your cancellation confirmed in writing and keep it.

How to cancel Peloton, step by step

1. Work out which membership you have: All-Access (tied to Bike/Tread/Row hardware) or the App membership.
2. If Peloton bills you directly, sign in at members.onepeloton.com, click the settings icon top right, then 'Preferences', then the 'Memberships' tab.
3. Click 'Manage' next to the subscription, then 'Pause or cancel', and choose to cancel (or pause for 1, 2 or 3 months instead).
4. Confirm it worked: the renewal date should change to an access-until / expiry date; you keep access to the end of the current billing period.
5. If Apple or Google bills you, cancel in the App Store or Google Play instead (see below). Need help? Call Peloton on (866) 679-9129.

Ways to cancel

By phone

+1-866-679-9129

Online

account.onepeloton.com

Notice, fees & cooling-off

Notice period

Cancel any time; membership runs to end of current billing period, no renewal after.

Early-exit charge

None on standard memberships; NO prorated refund. CRITICAL: cancelling the membership does NOT cancel Bike/Tread financing - that's a separate agreement you keep paying. Billing-error refunds only if reported within 60 days. NY/Canada residents have extra statutory cancel rights.