How to cancel Nintendo Switch Online

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
• Cancel from the account you actually pay with, and make sure you're the billing owner before you start.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel Nintendo Switch Online, step by step

1. On the console: open Nintendo eShop > select your account > click your icon (top right) for Account Information > highlight 'Nintendo Switch Online' on the left > 'Cancel Your Subscription by Turning Off Automatic Renewal'.
2. On the web: sign in at accounts.nintendo.com/portal > select 'Nintendo Switch Online' > under 'Active Plan' select 'Cancel Your Pass by Turning Off Auto-Renewal' > Confirm.
3. Do this at least 48 hours before the membership expires.
4. Your membership runs to the end of its term, with no refund for remaining time.

Ways to cancel

Online

accounts.nintendo.com

Notice, fees & cooling-off

Notice period

Turn off auto-renewal at least 48 hours before expiry; membership runs to end of term. (EU: statutory 14-day right to cancel eShop purchases.)

Early-exit charge

None; no refunds or credits for remaining time. TRAP: once auto-renewal is off it CANNOT be turned back on for that term; cloud save backups are deleted if you don't resubscribe within 180 days.

Cooling-off

14-day statutory right to cancel for memberships bought from the Nintendo eShop