Cancellation guide

How to cancel Financial Times

A clear, step-by-step guide to cancelling your Financial Times News & Media, plus the things worth checking before you leave.

Before you cancel

You may be in a minimum contract, so leaving early can trigger an early-exit charge. Ask for the exact figure before you agree to anything.
Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
There may be a notice period, so you can be billed for a short while after you ask to leave. Cancel as early as you can.
If you subscribed through Apple, Google or another provider, you must cancel with them, not Financial Times directly.
Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

Primary route: sign in at ft.com, open your account from the profile icon, and go to Manage subscription.
Select the cancel option and complete any feedback prompt, then confirm; you should receive an email confirmation.
You can also use the Help Centre contact form at help.ft.com.
For subscription queries, email Customer Services at customers@ft.com.
To cancel by phone (UK), call Customer Services on +44 (0)20 7775 6242.

Notice period: end of current billing period (no refund for partial months). Annual plans cancelled within 14 days of renewal may qualify for a refund - contact FT support promptly.
Early-exit charge: None; typically no partial refunds

4 Jul 2026