How to cancel Dropbox

Before you cancel

• There's no fixed contract, so you can cancel anytime. Your access simply runs to the end of the period you've paid for.
• Expect to be offered a retention discount or loyalty deal to make you stay. If you're sure you want to cancel, stand your ground.
• Cancel before your next renewal date to avoid being charged for another period.
• If you subscribed through Apple, Google or another provider, you must cancel with them, not Dropbox directly.
• Get a confirmation (on-screen or by email) and keep it as proof of the date you cancelled.

How to cancel Dropbox, step by step

1. Log in at dropbox.com.
2. Click your avatar (profile picture or initials) in the bottom-left corner and select 'Manage account'.
3. Click 'Cancel plan' at the bottom of the page (or 'Change plan' if you only want to downgrade to a cheaper plan).
4. Select a cancellation reason, then click 'Continue canceling' and follow the prompts to confirm.
5. Look for the 'Dropbox Plan will not renew' confirmation email from no-reply@dropbox.com.

Ways to cancel

Online

dropbox.com

By post

Dropbox, Inc., P.O. Box 77767, San Francisco (see help page for full address)

Notice, fees & cooling-off

Early-exit charge

None; 30-day money-back guarantee (request via support); EU/UK/Turkey 14-day refund right